Waikato District Health Board Consumer Council: Terms of Reference

Adapted in accordance with Section 69 of the Copyright Act 1994 by the Royal New Zealand Foundation of the Blind, for the sole use of persons who have a print disability.

Produced 2017 by Accessible Format Production, Blind Foundation, Auckland, New Zealand.

This edition is a transcription of the following print edition:

Waikato District Health Board Consumer Council—Terms of Reference

Transcriber's notes

If reading this volume on a portable braille device, note that this e-text is unproofed by touch.

Page 1

"Mehemea ka moemoeā ahau

Ko au anake

Mehemea ka moemoeā e tātou, Ka taea e tātou"

"If I am to dream

I dream alone

If we all dream together

Then we will achieve"

Te Puea Herangi

Purpose and scope

The Consumer Council works in partnership with the Waikato District Health Board (Waikato DHB), the Chief Executive Officer (CEO) and senior management to ensure the planning and delivery of health services is people centred and responsive to the needs of consumers and communities. In other words keep People at heart–Te iwi Ngakaunui, which encompasses the DHBs values.

It works with the Board and senior management to provide advice:

The Consumer Council has an over-arching role to promote and oversee consumer involvement in the planning and delivery of Waikato DHB services. In doing so, it supports the achievement of the Waikato DHBs strategic imperatives, specifically:

It supports improved consumer engagement, consumer experience, patient safety, health literacy and clinical quality.

The Consumer Council will provide assurance to senior management and the Board that Waikato DHB is ensuring that consumers are involved in service planning and delivery.

The Consumer Council encompasses all services the Waikato DHB provides. It also includes Primary Health Organisations (PHOs)


The Consumer Council will:

Page 2

The Consumer Council will not:

Responsible to

The Consumer Council will be responsible to and report to the Chief Executive Officer. It will report to the Board through the CEO.


There will be 14 members on the Consumer Council, plus a Chair. A Co-Chair arrangement is possible.

Members will have diverse backgrounds, knowledge, skills and contacts. All will be committed to ensuring that consumers are able to access the best possible services and care from Waikato DHB.

Members or those close to them will:

Although appointed to reflect the consumer voice in a particular area of health interest, members will not be regarded as representatives of any specific organisation or community.

Membership must broadly reflect the demographics of the priority populations as outlined in Waikato DHBs Strategy, that is Māori, people in rural communities and people living with disabilities. This will support the strategic imperative of achieving health-equity for high-needs populations and means that membership of the Consumer Council will include as a priority, members who have particular experience, interest, understanding and knowledge in at least one of the following areas:

To ensure diversity there will be a mixed approach to membership, which in addition to the above will seek to include members who each have a particular experience, interest, understanding and knowledge in at least one of the following areas*:

(This is not a full list and we will try to ensure a diverse group with interests in other disability and health areas.)

Page 3

Initially half of the members will be appointed for a one year term, and the remaining half for two years, with all further appointments being for terms of three years. Members may be re-appointed, but for no more than two additional terms.

The CEO may at any time on written notice to the Chair and relevant member, remove a member from the Consumer Council if he considers that the member is failing to adequately perform the duties of the role as defined in position descriptions and Code of Conduct.

In addition, if a member fails to attend three meetings in a row without an apology, they will be asked by the Chair to step down as a Consumer Council member.

Consumer Council Members will be appointed by the CEO or their delegate.

Consumer Council members will be recruited via an open Expression of Interest process. [See Expression of Interest documents].

To avoid doubt, Consumer Council members are not employees of Waikato DHB. The appointment as a member does not alter the member's employment status prior to the appointment (e.g. self-employed, employee, not employed).


An interim Chair of the Consumer Council will be appointed by the CEO. The initial term will be for one year, with further terms being for three years. The Chair may be re-appointed, but for no more than two additional terms. A Co-Chair arrangement is possible.


A quorum will be half of the membership plus one.


Meetings will be held monthly, excluding January or more frequently at the request of the Chair. Meetings will generally be open to the public however, on occasion meetings may be closed in full or part due to issues of risk, confidentiality or the needs of the Consumer Council, as determined by the Chair.

DHB staff members are encouraged and welcomed to be "in attendance" for meetings or parts of meeting which are open to the public.

Meetings will be scheduled to ensure that members who work are able to attend.

Video-conferencing facilities will be made available where possible to support virtual participation for people living in rural areas.


The Consumer Council will provide a regular report to a range of internal and external stakeholders, including:

Page 4

A regular report of Consumer Council activities will be placed on Waikato DHB websites once approved by the Chair.

Key relationships

The Consumer Council will maintain relationships with the following, as illustrated in the Key Relationships Diagram:

Agendas and minutes

Agendas and minutes will be circulated to all members and the Chair of the Consumer Council within one week of the meeting taking place. Minutes of those parts of any meeting held in "public" shall be made available to any member of the public, consumer group, community etc., on request.

Code of Conduct


Members of the Consumer Council must abide by the following general principles of good governance in their role. Members must:

Dealings with other members and staff

Members must conduct their dealings with other members and Waikato DHB staff:

Page 5

Conflict of Interest

All members will be required to declare potential or actual conflicts of interest. In the course of their duties members may receive information that they need to treat as confidential. Confidential information includes information that officers have judged there is good reason to withhold under the Official Information Act. Where this is the case, members must keep such information confidential (and not disclose it to any third party) and only use that information for the purpose of fulfilling their duties.


Waikato DHB seeks to promote the highest standards of ethical conduct. Accordingly, members must:


Consumer Council members will be remunerated at a fixed rate for Consumer Council meeting attendance. This will be at a rate of $250 per Consumer Council meeting. The Chair will receive a higher amount. Mileage expenses will also be paid. Remuneration for work associated with Consumer Council activities which is in addition to Consumer Council preparation and attendance, can also be made, for example other meeting attendance, project work etc. This remuneration will be made in accordance with Waikato DHB's Consumer Engagement Remuneration Guidelines.

Consumer Council members who attend within their work capacity and time and with the support of their employer shall not be remunerated.

Orientation, training and support for Consumer Council Members

Consumer Council members will be provided with orientation and support by a DHB staff member to undertake their role, including assistance with communication and networking, both within the DHB and externally.

Members will be supported with accessible communications, including interpreters, as required.

End of Terms of Reference